At ZenGenie International INC, we are committed to providing high-quality IT, web, and digital solutions.
This Refund Policy outlines the terms under which refunds may be granted for services purchased through our website https://zengenieinternational.online
.
By engaging our services, you agree to the terms of this policy.
1. Overview
We take pride in delivering services that meet or exceed client expectations.
However, in certain circumstances, a refund may be considered.
Refund eligibility depends on the nature of the service, the progress made, and the reason for the refund request.
2. Refund Eligibility
Refunds may be approved under the following conditions:
The service has not been delivered as per the original agreement or project scope.
A technical issue on our side prevents project completion.
A duplicate payment was made in error.
The project was canceled by ZenGenie International INC before any work began.
In all cases, proof of payment and supporting documentation must be provided.
3. Non-Refundable Situations
Refunds will not be issued for:
Change of mind after project initiation.
Delays caused by client-side communication, content submission, or access issues.
Services already rendered or completed as agreed.
Third-party software, hosting, or integration-related issues.
Subscription or maintenance services after the billing period has started.
4. Partial Refunds
If partial work has been completed and approved, a pro-rated refund may be issued for the uncompleted portion, subject to management review.
All partial refunds are at the sole discretion of ZenGenie International INC.
5. Refund Request Procedure
To request a refund, please contact us at support@zengenieinternational.online
within 7 days of payment or project delivery.
Include the following details:
Full Name and Company Name
Service or Project Name
Payment Date and Transaction ID
Reason for Refund Request
We will acknowledge your request within 3 business days and provide a resolution within 7–10 business days.
6. Refund Method
Refunds are issued to the original payment method used for the transaction.
Bank or payment gateway processing fees are non-refundable.
Refunds typically appear within 5–10 business days, depending on your payment provider.
7. Dispute Resolution
If you are not satisfied with the outcome of your refund request, you may escalate the issue by replying to your original request email for re-evaluation by senior management.
8. Policy Updates
ZenGenie International INC reserves the right to modify this Refund Policy at any time.
All updates will be reflected on this page with the revised “Effective Date.”
9. Contact Information
For questions, refund requests, or clarifications, please contact:
ZenGenie International INC
📧 Email: support@zengenieinternational.online
🌐 Website: https://zengenieinternational.online